F A Q

FAQS ABOUT LIFESTYLE PORTRAIT SESSIONS

  • How do we make a booking?
    Simply contact us to discuss a mutually suitable time, and the type of package you are interested in. Once the decision has been made, booking agreement and an invoice for the applicable retainer and fee will be sent to you, which you must complete, sign, and return with payment in order to confirm and secure your chosen slot.
  • Where will the photo session take place?
    Lifestyle sessions will take place at a scenic outdoor location; or at your family home (if suitable). Pet-friendly places can be arranged – your pets are part of your family and I’d love to meet them too!
  • How should we dress?
    Be comfortable! Wear clothes that you feel special in, but not self-conscious. Have your hair & makeup done, or go natural & casual. Coordinate with the other members of your family but don’t necessarily match each other. Try to stay away from clothes with writing or pictures on – neutral colours are gorgeous in photographs. If you love bright colour, try introducing one colour mixed with neutrals or white/black clothing.
  • What if it is raining, or someone gets sick?
    As a courtesy, one client-requested postponement is permitted per booking: if your family is ill, or there is bad weather. This is usually sufficient for all unavoidable causes. A second postponement request will treated as a non-refundable cancellation of the original booking. Setting a new date will then involve payment of a new booking retainer to reserve the chosen time.
  • When can we see the photos?
    Following the photography session, a new in-person appointment will be arranged, so you may view and order the photos. At this time, you will make your selections and complete the purchase, so please be prepared. All the decision-makers should be present as this will be the only opportunity to order.
  • How long will it take for our chosen products to be prepared?
    Depending on the nature of the products chosen, usually 1-2 weeks is sufficient. At certain times of year – such as Christmas – this preparation time can be slightly longer due to the larger volume of orders.
  • Are there any additional fees or charges other than the specified session fee and our chosen product package cost?
    A small travel surcharge (less than $1/km) may apply for any locations outside my base zone on the North Shore. This will be advised at the time of booking. GST is included except where specifically noted. No other fees or charges apply for personal use, aside from additional goods ordered at your discretion.
  • May we use our photographs for advertising or commercial promotion?
    Lifestyle portrait sessions are designed and priced to cover only personal usage (sharing with family and friends, making prints for your own enjoyment, etc); and have a license that is restricted to private use only. Commercial photo sessions are priced to include all types of end-usage for the photographs. As a consequence, they are billed at a higher rate, because the photographs contribute to profitability and have a greater commercial value to the client.  If you wish to upgrade the usage license for some of your personal photographs, please contact me to discuss your needs and what charges may apply. Depending on your requirements, the fees can be quite minimal.
  • My question was not covered here?
    Please complete the form on the CONTACT page to request more information. I’d love to hear from you!

GIFT CARDS – TERMS OF USE

All available light ltd gift cards and promotional discounts are subject to the following terms of use:

  • your booking is confirmed when the signed booking agreement (and applicable payment if any) has been returned
  • a giftcard is valid for the amount, and/or for the services, printed on the front
  • if the value on the giftcard exceeds the selected session retainer, the balance may be applied towards a product package order
  • if the value on the giftcard is less than the current session retainer, the balance must be paid at the time of booking
  • gift cards must be sighted before receiving discounted or free products/services
  • gift cards cannot be exchanged for cash but may be transferred to another holder, if unused and not expired
  • only one gift card or promotional voucher may be used at a time
  • gift cards are subject to expiry as indicated
  • all prices quoted include GST, except where otherwise stated


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